Media, Order and Sales Officer, FIREBRAND
Media, Order and Sales Officer, FIREBRAND
Job Summary
We are seeking a young bright, diligent, and dependable Media, Sales & Order Officer to join our growing team. You must be detail-oriented and willing to learn within a fast-paced leadership environment. Your excellent capacity to connect with people, use social media as a marketing tool, create content and design, understand and sell our resources, as well as manage inventory, would be critical. You will serve with and report directly to the Program Director.
Responsibilities
As a Media, Order, and Sales Officer, you will be responsible for marketing and managing sales of our books, creating content and graphic designs for promoting our resources on social media, liaising with Sales Reps across the country, and overseeing the inventory. You will also undertake any other key responsibilities to which you are appointed by the Program Director.
- Create Spiritual and engaging Social Media Content [text, videos, graphic designs ] from #BooksbyDDK, Firebrand Festival Videos, FFBS videos and any other approved content to drive publicity, sales for our books, vision , and mission of FIREBRAND Movement.
- Oversee e-communications deployment and data.
- Responsible for performing specialized tasks of managing all social media accounts, creating content, managing the website and all media on the learning platform in the FIREBRAND Forerunners Bible School, and other key responsibilities to which you are appointed under the direction of the Director.
- Track, analyze, and report on the performance of the website and social media.
- Creatively leverage social media platforms as a platform to drive publicity and sales for our books.
- Sell all our books directly at FIREBRAND Festivals, and other ministry events.
- Manage database of past customers and buyers of our books and resources.
- Answer customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
- Promote specific books each month, announcing any offers or discounts as directed by senior leadership.
- Maintain positive business and customer relationships in an effort to extend the customer lifetime value.
- Develop strategies for more effective sales, both individually and as part of a team.
- Track all appointments, sales, complaints, status reports, etc. thoroughly for management review.
- Write regularly to customers and run informational book reviews to the mailing list.
- Manage the upload of new books to sales platforms, websites, and physical book stores.
- Manage Books Inventory and track sales as well as order reconciliations from Sales Reps as well as Bookstores housing our books.
- Liaise with delivery agencies to deliver ordered books to our clients.
- Track orders and ensure timely delivery to clients
- Ensure quality of published books, and build relationships with our Publishers
- Enter order details (e.g. vendors, quantities, prices) into internal databases
- Maintain updated records of purchased products, delivery information, and invoices
- Prepare reports on purchases, monitor stock levels of all books, and notify Program Director for new order as at when due.
- Bachelor’s degree in management, human services, or related field.
- 0 – 2 years of work experience.
- Basic data management skills.
- Strong personal leadership and motivation.
- Good planning and project management competence.
- Proficient using Graphic design tools (Canva etc) Microsoft Suite (Excel, Outlook, Access, etc.).
- Organized and detail-oriented.
- Exceptional communication skills, both oral and written.
- Excellent customer service skills.
- Creativity and adept use of social media.
This is a full-time role, but is mostly remote, and may not require your physical presence except at scheduled meetings and live ministry events. Preferred Location (but not compulsory) – Lagos, Nigeria. Our team members are, however, very adept at personal mastery and time management to deliver excellently on assigned tasks.